Refund policy

 

Return Policy:

On domestic orders, we offer returns for store credit within 7 days after the item was marked delivered. An $8-13 return shipping fee will apply. 

Items such as accessories, headbands, lounge dresses, or any item marked on sale are not eligible for returns. 

We do not offer exchanges. If you ordered an incorrect size or product, you have 7 days from the delivery date to email support@alta.clothing and you will receive store credit once the item is shipped back and then inspected by an ALTA team member. You can then purchase your correct item via our website. We cannot do this exchange for you due to high order volumes and product availability. An $8-13 return shipping fee will apply.

If you receive a damaged or defective product, or if there is an error in your order, please contact our customer service team via email at support@alta.clothing within 7 days of receiving your order with your:

1. Order number

2. Full name order was placed under

3. Picture of defective product or incorrect order

We will work diligently to find a satisfactory resolution to ensure your satisfaction and refund for this product that was messed up on our end.

Products must be returned unworn, unwashed, in their original condition and with all tags attached. Please include the original order packing slip in your return package.

Cancellation Policy

We are usually unable to change or cancel an order after you've placed it.

We appreciate your understanding of our return policy and thank you for supporting our small business. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.